Tile Stone Solutions are committed to ensuring that your privacy is protected. This privacy policy explains how we use information we collect about you, how you can instruct us if you prefer to limit the use of that information and procedures that we have in place to safeguard your privacy.

1. The Information we collect and how we use it

When you register to use our website we need to know your name, postal address, e-mail address & telephone number. To process an order we also need your credit card number and expiry date plus any security details that the credit card processor my require. If you do not wish to give us your credit cards details on-line, you may instead download the form from our website and transmit these details by facsimile to our fax number 01782 566166

We gather this information to allow us to process your registration, process any orders you may make and to contact you with information of other products on offer. The relevant information is then used by us to provide you with statements of your account and to communicate with you on any matter relating to the conduct of your account and the provision of the service in general.

We may use aggregate information and statistics for the purposes of monitoring website usage in order to help us develop the website and our services and may provide such aggregate information to third parties. These statistics will not include information that can be used to identify any individual.

From time to time we may provide your information to our customer service agencies for research and analysis purposes so that we can monitor and improve the facility we provide. We may contact you by post or e-mail to ask you for your feedback and comments on our services.

We may also wish to provide you with information about special features on our website or any other services or products we think may be of interest to you. If you would rather not receive this information, please send a blank e-mail message to remove@tilestonesolutions.co.uk. We will then delete any such information and cancel your membership. There is no need to be a member to order from the site.
We may also provide your information to carefully selected third parties whose products or services we believe may be of interest to you. If you do not wish us to disclose your information in this way, please send an e-mail to info@tilestonesolutions.co.uk.

2. Our use of cookies and other information gathering technologies

This site does not make use of cookies.

3. How we protect your information -

The Internet is not a secure medium. However, we have put in place various security procedures as set out in this policy.

We also keep your information confidential. The internal procedures of TileStoneSolutions.co.uk cover storage, access and disclosure of your information.

4. Sale of Business

If this business is sold or integrated with another business your details may be disclosed to our advisors and any prospective purchasers and their advisors and will be passed on to the new owners of the business.

5. Updating your Details

If any of the information that you have provided to thetilingshop.co.uk changes, for example if you change your e-mail address, name or if you wish to cancel your registration, please let us know the correct details by sending an e-mail to info@tilestonesolutions.co.uk

6. Your Consent

By submitting your information you can censor the use of that information as set out in this policy. If we change our privacy policy we will post the changes on this page and may place notices on other pages of the website, so that you may be aware of the information we collect and how we use it at all times. We will also e-mail you should we make any changes so that you may consent to the use of your information in that way. Continued use of our website will signify that you agree to any such changes.

Because of the global nature of the internet infrastructure, the information you provide may be transferred in transit to countries outside the European Economic Area that do not have similar protections in place regarding your data and its use as set out in this policy. However, we have taken the steps outlined above to try to improve the security of your information. By submitting your information you consent to these transfers.

7. How to contact TileStoneSolutions.co.uk

We welcome your views about our website and our privacy policy. If you would like to contact us with any queries or comments please send an e-mail to info@tilestonesolutions.co.uk